Platform Overview
initD.ai is an intelligent AI agent platform that enables businesses to create, deploy, and manage AI-powered customer service agents. Our platform provides seamless integration with popular messaging platforms and offers powerful tools for training and optimizing your AI agents.
Key Features
🤖 Intelligent AI Agents
Create sophisticated AI agents that understand context and provide accurate responses
📚 Knowledge Training
Train your agents with business documents, FAQs, and custom knowledge bases
🔗 Platform Integration
Connect with WhatsApp, Telegram, and other messaging platforms
📊 Analytics Dashboard
Monitor performance, track conversations, and optimize agent responses
Quick Start Guide
Get up and running with initD.ai in just a few minutes. Follow these steps to create your first AI agent and start automating customer support.
Create Your Account
Sign up for a free trial at dashboard.initd.ai
Create Your First Agent
Use our agent builder to create and configure your AI assistant
Train Your Agent
Upload documents and configure your agent's knowledge base
Connect to Messaging Platform
Integrate with WhatsApp, Telegram, or other platforms
Test & Launch
Test your agent and go live with automated customer support
Account Setup
Learn how to set up and configure your initD.ai account for optimal performance.
Creating Your Account
Visit our dashboard and sign up with your business email. You'll receive a verification email to activate your account.
Account Configuration
- Complete your business profile
- Set up billing information
- Configure team access and permissions
- Set up notification preferences
Creating Your First Agent
AI agents are the core of the initD.ai platform. Learn how to create and configure your first intelligent assistant.
Agent Builder
Our intuitive agent builder guides you through the process:
- Choose an agent template or start from scratch
- Define your agent's personality and tone
- Set up basic conversation flows
- Configure response settings
💡 Best Practice
Start with a simple agent focused on your most common customer inquiries. You can always expand its capabilities later.
Training & Knowledge Base
Train your AI agents with your business knowledge to provide accurate and helpful responses.
Supported Document Types
Training Process
- Upload your business documents
- Review and organize the content
- Test the agent's understanding
- Refine and optimize responses
⚠️ Important
Ensure you have the rights to use all training materials and that they don't contain sensitive personal information.
WhatsApp Business Integration
Connect your AI agents to WhatsApp Business for automated customer support on the world's most popular messaging platform.
Setting up WhatsApp Business Account
Before integrating with initD.ai, you need to set up a WhatsApp Business account and configure the API access.
Prerequisites
📱 Phone Number
A dedicated business phone number not used for personal WhatsApp
🏢 Business Verification
Business registration documents for verification
💳 Payment Method
Credit card for WhatsApp Business API charges
Step-by-Step Setup
Create WhatsApp Business Account
Visit business.whatsapp.com and create your account
Verify Your Business
Submit required business documents for verification
Set Up Phone Number
Add and verify your business phone number
API Configuration
Configure WhatsApp Business API access for integration with initD.ai.
Access WhatsApp Business Manager
Go to business.facebook.com and navigate to your WhatsApp Business account settings.
Generate Access Tokens
- Create a system user in Business Manager
- Assign WhatsApp Business Management permissions
- Generate a permanent access token
Required Permissions:
- whatsapp_business_management - whatsapp_business_messaging - business_management
Platform Integration
Connect your WhatsApp Business account to initD.ai platform.
Integration Steps
- Go to Integrations in your initD.ai dashboard
- Select "WhatsApp Business"
- Enter your API credentials
- Configure webhook settings
- Test the connection
💡 Pro Tip
Start with basic responses and gradually expand your agent's capabilities based on customer interactions.
Troubleshooting
Common issues and solutions for WhatsApp Business integration.
Solutions:
- Verify webhook URL configuration
- Check webhook field subscriptions
- Ensure initD.ai account is active
- Test webhook accessibility
Check these items:
- Phone number format (include country code)
- Business verification status
- Message template approval
- Rate limiting and quotas
Frequently Asked Questions
Sign up for a free trial at dashboard.initd.ai, create your first agent, train it with your business knowledge, and connect it to your preferred messaging platform.
We support PDF, DOCX, TXT, CSV, and JSON files. You can upload multiple documents to create a comprehensive knowledge base.
WhatsApp charges per conversation (24-hour window), not per message. Pricing varies by country and conversation type. Check WhatsApp's official pricing for details.
Contact Support
Need help? Our support team is here to assist you.
💬 Live Chat
Available in dashboard during business hours
Monday - Friday, 9 AM - 6 PM SGT