Terms of Service

1. Acceptance of Terms

Welcome to initD.ai ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our AI agent platform and services (the "Service") operated by INIT D TECH PTE. LTD..

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service.

2. Service Description

initD.ai provides an intelligent AI agent platform that enables businesses to:

• Create and deploy AI-powered customer service agents
• Train AI agents using business documents and knowledge bases
• Integrate AI agents with messaging platforms (WhatsApp, Telegram)
• Automate customer support and business communications
• Access analytics and performance metrics

Our Service is provided on a Software-as-a-Service (SaaS) basis with various subscription plans and usage-based pricing models.

3. User Accounts and Registration

3.1 Account Creation

To use our Service, you must create an account by providing accurate, current, and complete information. You are responsible for safeguarding your account credentials and for all activities that occur under your account.

3.2 Account Responsibilities

You agree to:

• Provide accurate and truthful information during registration
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activities that occur under your account

3.3 Business Use

Our Service is intended for business and commercial use. You represent that you have the authority to bind your organization to these Terms.

4. Acceptable Use Policy

4.1 Permitted Use

You may use our Service for legitimate business purposes, including customer support, lead generation, and business communication automation.

4.2 Prohibited Activities

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Send spam, unsolicited messages, or engage in harassment
• Impersonate any person or entity
• Distribute malware, viruses, or harmful code
• Attempt to gain unauthorized access to our systems
• Use the Service for illegal activities or fraud
• Train AI agents with copyrighted material without proper authorization
• Create AI agents that generate harmful, offensive, or discriminatory content
• Reverse engineer or attempt to extract our AI models

4.3 Content Guidelines

When training your AI agents, you must ensure that:

• You have the right to use all training materials
• Training content does not violate third-party rights
• Content complies with applicable data protection laws
• No sensitive personal information is unnecessarily included

5. Data and Privacy

5.1 Data Processing

We process your data in accordance with our Privacy Policy. By using our Service, you consent to such processing and warrant that all data provided is accurate.

5.2 Training Data

When you upload documents or content to train your AI agents:

• You retain ownership of your original content
• You grant us a license to process and use this content to provide the Service
• We implement security measures to protect your data
• Your data is not used to train our general AI models without explicit consent

5.3 Data Security

We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.

5.4 Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon account termination, we will delete your data within 30 days unless legally required to retain it.

6. Payment Terms

6.1 Subscription Plans

We offer various subscription plans with different features and usage limits. Current pricing is available on our website and may be updated from time to time.

6.2 Trial Period

We may offer a free trial period for new users. Trial accounts have limited features and usage quotas. No payment information is required for trials.

6.3 Payment Processing

Payments are processed through secure third-party payment processors. You agree to provide accurate payment information and authorize us to charge your payment method.

6.4 Token Usage

Our Service uses a token-based system for AI interactions. Tokens are consumed based on usage, and additional tokens can be purchased as top-ups.

6.5 Refunds

Refunds are generally not provided for used services. However, we may provide refunds at our discretion for unused portions of prepaid services.

6.6 Price Changes

We reserve the right to modify our pricing with 30 days' notice to existing customers. Price changes will not affect your current billing cycle.

7. Intellectual Property

7.1 Our IP Rights

The Service, including our AI models, software, algorithms, and platform, is protected by intellectual property laws. We retain all rights, title, and interest in our technology.

7.2 Your Content

You retain ownership of content you upload to train your AI agents. However, you grant us a license to use this content to provide the Service to you.

7.3 AI-Generated Content

Content generated by your AI agents belongs to you, subject to these Terms. You are responsible for ensuring such content complies with applicable laws and third-party rights.

7.4 Feedback

Any feedback, suggestions, or improvements you provide may be used by us without compensation or attribution.

8. Service Availability and Support

8.1 Service Uptime

We strive to maintain high service availability but do not guarantee uninterrupted access. Scheduled maintenance will be announced in advance when possible.

8.2 Support

Support is provided based on your subscription plan:

• Trial users: Community support
• Paid plans: Email support during business hours
• Enterprise plans: Priority support and dedicated account management

8.3 Service Modifications

We may modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice for significant changes that affect functionality.

9. Limitation of Liability

9.1 Disclaimer of Warranties

The Service is provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

9.2 Limitation of Damages

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

9.3 Maximum Liability

Our total liability for any claims arising from these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

9.4 AI-Specific Disclaimers

AI-generated responses may not always be accurate or appropriate. You are responsible for reviewing and validating AI outputs before use in business operations.

10. Termination

10.1 Termination by You

You may terminate your account at any time by contacting our support team or through your account settings.

10.2 Termination by Us

We may terminate or suspend your account immediately if you violate these Terms or engage in prohibited activities.

10.3 Effect of Termination

Upon termination:

• Your access to the Service will cease immediately
• Your AI agents will be deactivated
• Your data will be deleted within 30 days
• You may request a data export before deletion

11. Governing Law and Disputes

11.1 Governing Law

These Terms are governed by the laws of Singapore, without regard to conflict of law principles.

11.2 Jurisdiction

Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Singapore.

11.3 Dispute Resolution

We encourage resolving disputes through direct communication. For formal disputes, we prefer mediation before litigation.

11.4 Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes via email or through the Service. Continued use after changes constitutes acceptance.

12. Contact Information

If you have any questions about these Terms of Service, please contact us: